COVID-19 health measures
We have taken precautionary measures and implemented procedures in our daily routine based on guidance from our local health authorities.
SOCIAL DISTANCE– We ensure that we maintain a safe distance between guests and staff.
TEAM – is trained in hygiene protocols that prevent the spread of infectious diseases and make you feel safe. They wash and disinfect their hands after each meeting. Staff are required to stay home “in case of potential risks and/or proven health problems”.
CLEAN SURFACES – We clean and disinfect surfaces frequently throughout the day with special attention to sensitive areas. We use high quality hygiene products that always meet environmental requirements and our sustainable code of conduct.
CLEAN HANDS – We have installed a station in the public area with alcohol-based hand sanitizers for customers. We continue to closely monitor the COVID-19 situation and follow the recommendations of our local health authorities.
TO THOSE WHO HAVE ARRIVED :
CHECK-IN– Thanks to our digitized check-in, we are able to reduce direct contact and thus reduce the risk of spread. The check-in terminal is regularly disinfected.
NEARLY CASH-FREE– Our hotel prefers payment by credit card.
LOOK FOR ALL SIGNS – If you show signs of COVID-19 infection, please do not enter the hotel. We can help you get in touch with a doctor and/or hospital institution.
BAGGAGE – We are not allowed to store your luggage before check-in time, nor are we allowed to help you carry your luggage to your room.
ROOM CODE BOXES– The code boxes and door handles are disinfected daily.
EXTRA CLEAN ROOMS – We have intensified the daily cleaning in all hotel rooms. We use disinfectant detergents and pay special attention to items that are likely to be frequently used.
When you have a confirmed reservation at our hotel and you cannot travel or complete your trip due to a COVID-19 infection, our general cancellation fee policy will be applied.
We take all necessary measures to welcome you in the best conditions of safety and hygiene so that you are satisfied and hope to welcome you back to our establishment.
LET’S DO THIS TOGETHER!